Pure Dentist Brisbane Dental Clinics

Ruby and Dr Raghed have been amazing in dealing with my case as a hypersensitive gag reflex patient needing some work done under General Anaesthetic. I was shown all of my images, everything was explained well and they answered all of my questions. Ruby is helping me with the paperwork for early release of super and has been very helpful. Haven’t even scheduled treatment in yet but I would already recommend Pure Dentistry to anyone needing dental work.

The most dismissive and appalling experience!! I presented to this clinic to have my removable retainers made up as my previous ones had cracked. Dr Sari told me that my existing plastic ones should not have cracked that soon and he suggested the new ones be made with acrylic instead. I was told they would be slightly thicker and only ~$50 more than plastic ones. He reassured me that I would barely notice a difference and that they would last 10 years. Sounded amazing hence agreed to go ahead. I had to make another appt to have my digital scans taken. At the next appointment, I was told the acrylic retainers would cost $400 per arch, meaning $800 in total! I received an emailed quotation of this cost at 9.35am when my appt was at 10am. Clearly there was not enough notice period for my consideration. Dr Sari tells me he had called up the surrounding orthodontists who would make them for over $400 and that I would not get a better deal. Bear in mind a normal plastic removable retainer costs $150-$200. What happened to acrylic being just a tad more expensive? Going from $150 to $400 is more than DOUBLE the price. Hearing the benefits above had somehow convinced me to go ahead. I was on personal leave and had already spent 2 appts to be there just to be informed of the cost on the spot. The worst part is after receiving these acrylic removable retainers, Dr Sari had to yank and pull the “removable” retainers out of my teeth after he first fitted them on. He proceeded to grind and file down the retainer and there was no difference or ease to removing them. After at least 4 rounds of yanks and regrinding the retainers. I informed him that I cannot see myself using this as he is pushing against my lips to yank them out. It was painful and I do not feel ok using them!! He tells me I will be more gentle compared to him. What the heck!?!?! He then made me try taking them out and to no surprise, I could not remove these “removable” retainers. Dr Sari tells me I should give these a go for a solid 2-3 weeks and they will mould better. It looked like he had given up and did not agree with me when I expressed my concern and disappointment. After 3 weeks, I returned and told him I had hurt myself, chipped my nails trying to pry out these retainers and they are just not practical!! Having braces 9 years ago, I have used the hawley retainers and plastic removable retainers and none of them have ever required such distressful and long periods of yanking to pry out the retainers. I expressed that these are not practical and did not suit the initial purpose of it being a “removal” retainer. Dr Sari told me he could not give me a refund just because the retainers do not suit my lifestyle and I should consult an orthodontist. I have wasted 3 appt to get some simple removal retainers made up and have been clearly overcharged and came out hurting and so distressed. You may have tried to adjust and grind them, however, I came in for a product and trusted your opinion. Yet you refuse to refund for a product that both you and I cannot use. You struggled to get these darn retainers off me expect me to be ok with that!?! I was told they would email me by the end of the week but have not heard anything after 2 weeks. Absolutely disgraceful! Would not trust or recommend them for any simple or complex dental care given their dental negligence.

I had my first appointment with Dr. Sari Simawy yesterday and words cannot express the amazing experience I had. He was the nicest dentist I have ever met, he checked my teeth thoroughly and talked me through everything that needed to happen to move forward, such as fixing the issues I had, and also preventative measures. He treated the nurse with respect, like his equal (which I don't remember her name, but she was amazing too!!!). The respect towards staff I had never seen before, unlike other countless dentists I've been too, he wasn't barking orders, and the nurse clearly felt confident in her role. As someone who has adhd and autism, I felt completely comfortable and no judgement. He never cut me off when I was talking (which I tend to ramble), they actually listened to what I was saying and explained everything in a way that I think anyone would understand. I could honestly go on and on about the experience, but you just have to go there for yourself... I highly recommend this place, they clearly love and truly care about their jobs.

Dr. Soha is an exceptional paediatric dentist! We've been bringing our son here since he was 12 months old, and every visit has been a fantastic experience. The office is designed with kids in mind, and it's clear that the staff love what they do. Dr Soha has a warm and gentle approach, helping make my son comfortable about his visits. Dr Soha takes the time to explain procedures and answer any questions, putting both parents and kids at ease. I appreciate the emphasis on preventive care and the helpful advice on maintaining good oral hygiene at home. I'm so grateful to have found a dentist who genuinely cares about my child's well-being and dental health. If you're looking for a paediatric dentist who goes above and beyond, I wholeheartedly recommend Dr Soha at Pure Dentistry!